Privacy Policy

Last updated: May 5, 2025

This Privacy Policy describes the policies and procedures of OROSERGIO (“the Company”, “We”, “Us”, “Our”) on the collection, use, and disclosure of your information when you use our website and services. It also explains your privacy rights and how the law protects you.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words where the initial letter is capitalized have defined meanings under the following conditions. The definitions shall apply whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our service or parts of our service.
• Company refers to OROSERGIO, 27 Queen Street East, Suite 803, Toronto, ON M5C 2M6.
• Cookies are small files placed on your device containing browsing history and other data.
• Country refers to Canada.
• Device means any device that can access the website, such as a computer, smartphone, or tablet.
• Personal Data is any information relating to an identified or identifiable individual.
• Service refers to the website and services provided by OROSERGIO.
• Service Provider means any entity that processes data on behalf of the Company.
• Usage Data refers to data collected automatically through use of the website or service infrastructure.
• Website refers to OROSERGIO, accessible at https://orosergio.com.
• You means the individual using the website or service, or the company or legal entity on behalf of which such individual is using the service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect the following personal information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party payment providers)

Usage Data

Usage Data is collected automatically when using the website and may include:

• IP address
• Browser type and version
• Pages visited and time spent
• Device type and identifiers
• Diagnostic and analytics data

When accessing the website via a mobile device, we may also collect:

• Mobile device type and ID
• Mobile operating system
• Mobile browser type
• IP address of the mobile device

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (beacons, tags, scripts) to monitor activity and improve our website. The Cookies we use may include:

• Necessary Cookies: essential for website functionality.
• Preference Cookies: remember your preferences.
• Analytics Cookies: help us understand website usage (e.g., Google Analytics).

You can configure your browser to refuse Cookies or notify you when Cookies are being sent. Please note that disabling Cookies may affect some website functionality.

Use of Your Personal Data

We use your Personal Data for the following purposes:

• To provide and fulfill product orders and service requests
• To manage your Account and process transactions
• To communicate with you regarding orders, inquiries, or support
• To send promotional offers, newsletters, or marketing materials (if you have opted in)
• To improve our website, products, and services
• To comply with legal obligations
• To detect and prevent fraud or unauthorized activities
• For internal record keeping and business analytics

Sharing Your Personal Data

We do not sell or rent your personal data. We may share your information with:

• Service Providers: trusted third parties who assist in operating our website, processing payments, delivering orders, or providing technical support (e.g., Shopify, payment processors, shipping companies, IT service providers, analytics platforms like Google Analytics)
• Service Providers: trusted third parties who assist in operating our website, processing payments, delivering orders, providing technical support, or managing customer information through customer relationship management (CRM) platforms.
• Legal Authorities: if required by law or to comply with legal processes
• Business Transfers: in connection with any merger, sale of assets, financing, or acquisition of the Company

We require all Service Providers to process your data only on our instructions and in accordance with this Privacy Policy.

Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data may be retained for internal analysis or security purposes.

Data Transfers

Your Personal Data is processed primarily in Canada. Some technical data (such as analytics and diagnostic data) may be processed or stored on servers located in the United States or other jurisdictions outside Canada by third-party service providers (e.g., Google Analytics). We take reasonable steps to ensure these transfers comply with applicable privacy laws and that your data remains protected.

Data Security

We implement appropriate security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic storage or transmission over the Internet is 100% secure.

Your Rights

Depending on applicable Canadian privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Request deletion of your information (subject to legal or contractual retention requirements)
• Withdraw consent for certain uses of your information

To exercise your rights, contact us at [email protected] or by mail at the address listed below.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect data from children under 13. If you believe we have collected data from a child, please contact us to request removal.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before submitting any personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review the Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your Personal Data, contact us at:

OROSERGIO
27 Queen Street East, Suite 803
Toronto, ON M5C 2M6
Email: [email protected]
Phone: 647-428-7013